COVID-19 Essential Services

Essential Services During COVID-19

We are open! Lakeview Animal Hospital is an essential service and remains open to serve your pets.

To protect our clients and our team members, we have significantly changed how we are practicing, and are complying with guidelines released by the Canadian Veterinary Medical Association.

New Clients

We are seeing new clients. If you are new to Lakeview Animal Hospital – welcome! Please call ahead so that we can book an appointment for your pet and get your information into our system.

Hours and Access to Lakeview Animal Hospital

We have changed our hours and are not allowing client access into Lakeview Animal Hospital. It is very important that you call ahead to ensure that we are able to see your pet.

The same is true for orders (food, medications, etc.): Please call ahead to ensure that we have your order ready and waiting when you arrive.

Curb-Side (Parking Lot) Dropoff and Pickup

We are practicing “curb-side” dropoff / pickup from our parking lot. Please wear a mask during dropoff / pickup.

Appointments: When you arrive for your appointment, stay in your car and call the clinic. When it is safe to do so, we will ask you to meet us at the front door. See Appointments below.

Orders: If you are picking up an order, please stay in your car and call the clinic. When it is safe to do so, we will ask you to meet us at the front door. See Orders and Delivery below.

Orders and Delivery

If you require food, medications or other orders, do not come to the clinic. Please contact us to place your order. Once it is ready, we will contact you and you can pick it up curb-side at the clinic.

Appointments

In-Clinic Appointments

In-Clinic Appointments are being seen but are limited to only your pet. Once a team member has picked up your pet at the front door, one of our veterinarians will perform a full examination and a team member will call you to get a history and to inform you of our findings and recommendations. Once the appointment is complete, your pet will be returned to you by one of our team members.

Virtual Appointments

Virtual appointments are now available via our virtual veterinary health care (telemedicine) platform. Virtual appointments allow us to assess your pet remotely and make recommendations. Should we recommend your pet be seen in-clinic, the in-clinic appointment is included as part of the virtual appointment at no additional cost. Learn more about virtual appointments on our Virtual Veterinary Health Care Service page.

Routine Care

Routine care is being provided as we are an essential service. If you believe your pet has an urgent medical condition, please immediately contact us.

Annual Health Exams

All annual health exams are being seen. Please be patient as we have limited appointments and pets requiring urgent care are being seen on a priority basis.

Vaccinations

Urgent Vaccinations

Urgent vaccinations are continuing to be performed on schedule. Urgent vaccinations include rabies vaccination (as required by law), annual vaccinations where your pet is at significant if not vaccinated on schedule (e.g. some pets are at high risk for leptospirosis and should not be late with their vaccination), and puppy and kitten vaccinations.

Non-Urgent Vaccinations

Annual vaccinations, other than those considered urgent, are being seen. We are busy, so there may be a bit of time before we have an appointment, so book ahead of your pet’s due date.

Heartworm and Parasite Testing

Heartworm and Tick-Borne Disease Testing

For 2021, we have returned to a (nearly) normal heartworm and tick-borne disease testing schedule. Appointments are limited, so please call ahead to book your pet’s spot.

Fecal Parasite Testing

We strongly recommend annual fecal parasite testing. This is simple to do: Obtain a fresh fecal sample and drop it off at the clinic within a few hours. We will take care of the rest! If we find parasites, we will be able to prescribe appropriate treatment to keep your pet and your family healthy and safe.

Surgery

Spays and Neuters

We are offering spays and neuters on schedule during this time as appointments allow, however please book your pet’s spay / neuter early to ensure we can accommodate them on schedule.

Other Surgery

Non-urgent surgery, such as lump removals, is available, however there may be a delay depending on the availability of appointments.

Dental Procedures

We are again performing dental procedures. We have limited availability, so please book early.

Non-Routine Care

Non-routine care continues at Lakeview Animal Hospital alongside routine care. If you are concerned about your pet, please contact us. Remember: Do not come to the clinic without calling first.

Emergencies

Emergencies are non-routine and will been seen. Emergency veterinary clinics also remain open during the COVID-19 pandemic (however hours may vary).

If your pet is experiencing an emergency, call us or call an emergency clinic immediately and before coming to the clinic. Contact information, including for our local emergency clinics, can be found on our Contact Us page.

This Too Shall Pass

These are scary and difficult times. Thank you for working with us help to keep our clients and team members safe while allowing us to continue to provide care for your pets. We sincerely wish you all the best and hope you keep safe, healthy and happy. Give your pet some extra love during this time – it will not only make them feel better, you will feel better too 🙂